• FAQ

     

    1. How do I pay for my drinks, food, tickets and other store items?

    You have two ways to order and pay with WAAVE:

    1. Top Up in Advance: This means you buy WAAVE credits for a set amount and you can then pay with credits everywhere you go. There are no convenience fees associated with these transactions.

    2. WAAVE As You Go: Allows you to add your Visa MasterCard, AMEX or PayPal and place transactions without having to Top Up first, the exact amount of your bill is converted to credits and applied to an order. You can also use Apple Pay and Android Pay. There is a convenience fee per transaction when you WAAVE as you go.

    2. How do I top up my WAAVE Wallet?

    Go to your Activity and tap on Payment You want to select TOP UP WAAVE Credits, Once you have added a payment method you can select the amount you want to top up.

    You can add a card manually or by scanning it. Once your card is in the system you can top up with one click! Add as many card as you want, work, personal etc because you can select a different one every time you add credits.

     

    3. Do my credits expire? Your WAAVE credits will expire only if you have let you account go dormant. That is 6 months since your last WAAVE order. We'll let you know before this happens. Can I recover expired credits? No.

     

    4. How can I cash out my remaining balance?

    WAAVE is a closed-loop system so we are unable to cashout your credits, you can spend them all over Singapore, you can send them to friends as credits or as a gift drink.

     

    5. Can I ask for a refund? Yes, we can refund the full amount of a top up if you have accidentally topped up one too many times, the amount to be refunded needs to be exactly the same as you have topped up in a single transaction

     

    6. How do I place an order?

    Check-in at any of our partner venues and you will have access to their menu or list of products. Select the items you wish to order and they will be added to your cart.

    Go to your cart, to review the order. Here you can select if you want to pay with Credits, Apple Pay or Andrdoid Pay or Add a credit card instead, just tap on the funding option

    Please remember that once you tap on the red button ORDER AND PAY the credits will be deducted from your prefered payment method and the order will go directly to the vendor. There is no second confirmation unless you are using Apple Pay and Android Pay

     

    7. Can I combined credits and other payment forms to pay for one single transaction? Not yet. We are working on it

     

    8. What kind of service does WAAVE provide?

    WAAVE services vary from venue to venue or event. You can use “Pick up at the bar” this is usually the only mode available at events. “Table Service” allows you to add a table number to your order so the staff can easily bring the order to you. “Takeaway” is the best option when you want to order your food from home or the office and swing by to pick it up. You avoid the queue and waiting to pay! Just specify your pick up time, the app will send you a push notification when the order is accepted and when it is ready to be picked up (hint! This is why we need your push notifications on)

     

    9. How do I get my items?

    Like in any bar when it gets busy you might have to remind the bartender or your waiter that you have a WAAVE order on the way. When your orders arrive at the table please show the staff your in app receipt, he/she will type a verification code on your screen.

    The process is the same at events or when you pick up your takeaway. GREEN ORDERS are orders in progress while ORANGE ORDERS are completed orders

    That’s it! You are riding the cashless WAAVE. you have ordered and paid with your phone.

     

    10. How do I use a WAAVE Ticket for an event?

    If you bought your ticket through the WAAVE online portal you need to login to the app with the exact same email as password, this means if you originally registered with Facebook, you need to sign in to the WAAVE app with Facebook. Your tickets are under Activity > Transactions. You MUST show the in-app ticket receipt at the door for verification, when you use WAAVE and email confirmation is not proof of purchased. If you do not show the in-app ticket at the door you may be denied entry to the party.

     

    11. How do I keep track of my purchases?

    In Activity under the Transactions tab you will see all transactions on your account. When you add credit, or spend credit at a venue. Also you will be able to view how many gifts you sent and/or received through WAAVE. Your tickets are there as well!

    Think of this screen as your real wallet, your credit cards are there, your cash, your gift cards or vouchers and all your daily receipts.

     

    12. How do I cancel an order?

    You have to cancel an order the old fashioned way. Get your server’s attention and let them know you have changed your mind. It is up to the bar manager to accept this cancelation or not and that will depend on whether your order has been prepared or not. If they agree to cancel your order, this receipt will show in your Wallet under Transaction screen as CANCELLED. This means your credits will be refunded to you wallet immediately. If you use WAAVE-as-you-go the cancellation will be done ONLY in credits. You can apply this credits to your next order.

     

    13. Can I change an order I already placed? Yes. You will have to ask the server to cancel the current order and place a new one.

     

    14. What happens if I walk away before I receive my order?

    The venue considers a WAAVE order equivalent to a traditional order so if you walk away without successfully cancelling your drinks with the staff, or you do not approach them for a missing order, that transaction will be a valid transaction and it will show in your Wallet under Transactions as CHARGED. We do not refund these transactions so if you are missing an item in your order please contact the venue manager immediately to rectify the situation.

     

    15. Can another person get my drinks?

    While anything can happen due to human error, the WAAVE system helps minimize the possibility of this. Your username must match the order and the OTP for that transaction. This makes it impossible for another user to get your drinks at the bar. If they do, you can still claim your order with the staff as your receipt would still be in progress which is proof you did not receive your drinks or food.

     

    16. Are there any additional charges?

    In some cases there might be a convenience fee. All applicable fees, charges and taxes are detailed in your tab and in your receipt. There are no hidden fees, you will see exactly how much you are paying before you place the order.

     

    17. Do I get a discount for using the WAAVE?

    In many cases venues offer a discounted price or special promotional prices to WAAVE users for ordering and paying with the App. These promotions are detailed in the as promotional banners in each venue menu. Venue offer vary and sometimes discounts do not apply on Happy Hour prices or promotional items. Evert receipt clearly states how much you SAVE WITH WAAVE.

     

    18. What is a membership? Memberships or loyalty programs are venue initiative to reward you for your patronage. If you are a regular at a specific venue you might want to ask them for a Membership code. WAAVE has digitalised many memberships around town for sport teams, VIP rewards, Sentosa Islander etc…

     

    19. What is the refund policy for tickets? When you buy a ticket through WAAVE you are subject to the terms and conditions the organiser imposses. Some organisers allow refunds some other don’t. In any case no refund will be given AFTER the event has passed.

    You can always email us at Hey@getwaave.com to get more details regarding a specific event.

     

    20. Can I ask for a refund for an order I received at a restaurant? No, we are not responsible for refunds for orders delivered by a WAAVE venue. If you have an issue with the quality of the items you must address this while at the venue. The venue manager is the only one who can refund an order after it has been delivered and verified. In the case of a venue refund your credits will appear back in your wallet automatically even if you WAAVE as you go. Venues cannot refund to a credit card directly

     

    21. Can someone else use my account?

    Only if you share with them your login credentials, so we suggest you keep your username and password private, and setup a Passcode for your device. If you have any additional questions please email us to FAQ@getwaave.com

     

    Cheers!

     

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Welcome to WAAVE ("We", "Our") mobile device software application (the “Waave Software"). These Terms of Service set forth the legally binding terms and conditions governing the use of the WAAVE Software, Website (www.getwaave.com) (the “Site”), web widgets, feeds and applications for third-party Web sites and services, and any other mobile or web services, features, content, applications or widgets owned, controlled, or offered by Buy Me A Drink Pte.Ltd (“Waave”) (collectively, the “Waave Services"). Subscribers, customers, users, and others who access, download, use, purchase and/or subscribe to the WAAVE Services (collectively or individually "You" or "Users") must do so under the following terms and conditions of use. BEFORE USING ANY WAAVE SERVICES, PLEASE READ CAREFULLY THE FOLLOWING TERMS AND CONDITIONS OF SERVICE. BY REGISTERING FOR, ACCESSING, AND/OR USING THE WAAVE SERVICES (INCLUDING BUT NOT LIMITED TO VISITING OR BROWSING THE SITE), YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY ALL OF THE FOLLOWING TERMS AND CONDITIONS, INCLUDING ANY FUTURE MODIFICATIONS TO THIS TERMS OF SERVICE, AND ALL GUIDELINES (COLLECTIVELY, THE "AGREEMENT"), WITHOUT LIMITATION OR QUALIFICATION. IF YOU DO NOT AGREE TO THIS AGREEMENT, THEN PLEASE CEASE USING THE WAAVE SERVICES IMMEDIATELY.
THE AGREEMENT CONSTITUTES A BINDING CONTRACT BETWEEN YOU AND WAAVE HOLDINGS PTE LTD. You may receive a copy of this Agreement by emailing us at: paperwork@getwaave.com, Subject: Terms of Service Agreement.

1. Background
1.1 The WAAVE app and website (www.getwaave.com) are owned and operated by WAAVE Holdings Pte Ltd a Singaporean company.

1.2 These terms and conditions represent the agreement between WAAVE Holdings Pte Ltd and any person who accesses or uses WAAVE and the WAAVE Wallet (User Agreement).

1.3 By clicking the ["Accept"], or by accessing and/or using WAAVE (whichever occurs first), the user (referred to in this User Agreement as You or Your) agrees to be bound by this User Agreement.

1.4 WAAVE Holdings Pte Ltd may amend or modify WAAVE (including changing, deleting, discontinuing or imposing conditions on any of its functionality or features), this User Agreement or any WAAVE Holdings Pte Ltd policy at any time. You will be able to discontinue and/or refrain from use of WAAVE following such amendment or modification, if You choose to do so. If You don’t choose to do so, the amendments or modifications will apply to You.

2. License
Subject to this User Agreement, WAAVE Holdings Pte Ltd grants to You a non-transferable, nonexclusive, royalty-free, fully paid, worldwide license to install one copy of the WAAVE software, in executable object code format only, solely on Your handheld mobile device and solely for Your personal use of the WAAVE app. See clause 14 in relation to the restrictions on Your use of WAAVE.

3. Registration
3.1 In order to open a Tab and make purchases, You must register to use WAAVE and provide certain information (Customer Information)in the WAAVE Wallet to WAAVE Holdings Pte Ltd or its third party contractors via WAAVE or a nominated website to enable WAAVE Holdings Pte Ltd to provide You with the WAAVE functionality (Waave Account).

3.2 By registering and providing the Customer Information, You warrant that:
(a)You are at least 18 years of age; and you are of drinking legal age in your country.
(b)You are eligible to register and use WAAVE and have the right, power and ability to enter into and perform under this User Agreement
(c)You will be solely responsible for the activity that occurs on Your WAAVE account.
(d)the Customer Information that You provide to WAAVE Holdings Pte Ltd is Customer Information which you are lawfully entitled to provide and is not false, misleading, fraudulent or defamatory and does not infringe the intellectual property rights or other rights of any third party.
(e)You will only provide current, accurate and up-to-date Customer Information and will continually update all Customer Information as required (including proof of identity which we may reasonably request).
(f)You will keep Your registration username and password secure.
(g)You will not impersonate any other person or use another person's registration details nor use another user’s WAAVE Account without their permission.
(h)You will not harass or interfere with another user’s use and enjoyment of WAAVE.
(i)You will not use WAAVE, directly or indirectly, for any fraudulent undertaking or in any manner so as to interfere with the operation of WAAVE (including the transmission of viruses, worms or any software intended to damage or alter computer systems or data).
(j)You will not attempt to gain unauthorised access to WAAVE, or other networks or systems connected to or used together with WAAVE.
(k)Your use of WAAVE will be in compliance with this User Agreement.

3.3 WAAVE Holdings Pte Ltd is not responsible for any activity (including purchases made through WAAVE) that may occur as a result of the disclosure by You of Your registration details and/or password to third parties, or through unauthorised access to or use of Your personal information and handheld devices.
3.4 You are solely responsible for all activity that occurs via Your registration details and/or the use of WAAVE on Your mobile device.
3.5 You grant us permission to use Your Customer Information to provide You the functionality of WAAVE and for related purposes. You acknowledge that in order for WAAVE Holdings Pte Ltd to provide the functionality of Waave, WAAVE Holdings Pte Ltd may share your Customer Information with other parties.
4. Compatible mobile devices and third party carriers
4.1 WAAVE app enables You to make payments on compatible mobile devices. Devices modified contrary to the manufacturer’s software or hardware guidelines, including but not limited to those with disabled hardware or software controls (sometimes referred to as “jail broken”) are not compatible devices.
4.2 You acknowledge that the use of a modified device to use the WAAVE app is expressly prohibited, constitutes a violation of this User Agreement, and is grounds for termination of Your WAAVE Account.
4.3 WAAVE Holdings Pte Ltd does not warrant that WAAVE will be compatible with Your mobile device or third party carrier.
4.4 It is Your responsibility to ensure that You download the correct application for Your device.
4.5 Your use of WAAVE may be subject to the terms of Your agreements with Your mobile device manufacturer and Your carrier. It is your responsibility to comply with such agreements.

5. Products
5.1 By using WAAVE You may be able to purchase goods or services (Products). These Products are advertised, promoted, offered, sold and/or supplied by third parties (Vendors).

5.2 WAAVE Holdings Pte Ltd is not the supplier of any Products that You may view or purchase through the app. WAAVE is designed to facilitate Your transaction with the relevant Vendor(s).

5.3 Representations about Products are based on information and material provided to WAAVE by the relevant Vendor. You acknowledge that WAAVE Holdings Pte Ltd takes no responsibility whatsoever nor makes any representations, either express or implied, as to quality, accuracy, reliability or credibility of information or material supplied or made available by third parties or Vendors on Waave. For the avoidance of doubt any images contained in Waave are for illustration purposes only and may not reflect the actual Products offered by a Vendor.

5.4 The Vendor(s) is entirely responsible for all Products made available and or purchased through Waave. You should refer to any applicable terms and conditions provided by the Vendors in connection with the Products. All disputes relating to the quality of Products must be directed to the Vendor.

5.5 Any dispute between You and the Vendor (for example in relation to the Product quality or customer service) must be resolved by You and the Vendor. Waave is under no obligation to resolve or assist You in resolving a dispute with a Vendor.

6. Purchases
6.1 Promotions, advertisements, descriptions or other information provided in relation to Products via Waave ( Product Representations ) do not constitute an offer to sell You the Products or guarantee the availability of Products. The Representations are made available so that You can submit a request for a Product(s) via Waave (Order).

6.2 When You make a purchase, the applicable Vendor will confirm via Waave:
(a)the details of the Purchase, including item name and value
(b)the final price for the Purchase (including any relevant surcharges);
(c)any terms and conditions applicable to the Purchase; and
(d)any other information relevant to the Purchase.

6.3 When You place an order at a Vendor location, Waave App will check that your Waave Wallet has sufficient funds to cover the order plus all fees applicable. If your balance is not sufficient the order will be decline and You will be required to Top Up the Waave Wallet with credits. We use BrainTree as a payment provider. This is a paypal company. WAAVE credits are virtual credits that can be used towards products at any of the participating venues. We do not store any financial information.

6.4 Payment for Credits in Singapore will be processed by BrainTree, please refer to BrainTree’s Terms of Service Agreement for more details.
6.5 You can see each purchase in your Wallet Screen and if you chose so, you will also receive a confirmation email.

7. Price and payment
7.1 All prices for Products are shown in local currency , with detailed GST, Taxes and Fees where applicable, and are current at the time of display, in accordance with the information provided to WAAVE Holdings Pte Ltd by the relevant Vendor.

7.2 Payment for Products must be made by Your credits acquired with your nominated debit or credit card or PayPal (Payment Method).

Your Payment Method details are sent to the Payment Provider in a secure and encrypted format and will not be viewed, collected or stored by WAAVE Holdings Pte Ltd or any other party other than the Payment Provider. You should review the Payment Provider’s terms of service and privacy policy on registration.

7.3 WAAVE Holdings Pte Ltd is not responsible for any errors made by the Payment Provider.

7.4 Waave works with most Singaporean-issued and most non-Singaporean-issued credit and debit cards with a Visa, MasterCard logo.

7.5 You acknowledge that Your credit or debit card provider may charge additional fees in accordance with Your arrangements with that card provider. WAAVE Holdings Pte Ltd is not responsible for any such fees or charges.

7.6 It is You are responsibility to ensure that all items on Your order are correct and that You pay the correct amount to each Vendor at the time of payment.

7.7 Any dispute You have regarding a refund must be made by contacting Waave within 7 days of payment. After 7 days we will be unable to accommodate refunds

7.8 Any promotional code You wish to use must be applied to Your Waave Account before you Top UP

8. Unauthorised or illegal use
8.1 If You believe that there is an error or unauthorized transaction associated with Your Waave, You should contact us immediately.

8.2 WAAVE Holdings Pte Ltd may decide not to authorise or allow any transaction or Waave Account if we believe that the transaction or Waave Account is in violation of this User Agreement or any other WAAVE Holdings Pte Ltd agreement, or that it exposes You, other Waave customers, Waave Vendors or WAAVE Holdings Pte Ltd to harm, including fraud and other criminal acts. If WAAVE Holdings Pte Ltd reasonably suspects that Your Waave Account has been used for an unauthorised, illegal or criminal purpose, You give us express authorisation to share information about You, Your Waave Accounts, and any of Your transactions with law enforcement.

1. Management of Personal Information
This Privacy Policy will be enforced when usingWAAVE. Personal Information will be properly managed according to the Privacy Policy, under the responsibility of the manager of the service. WAAVE will take steps to prevent the unauthorized access, loss, destruction, unauthorized editing or leaking of Personal Information and in the event of any of the above occurring will take proper corrective measures.

2. Retention of Personal Information and other Data
The gathering of Personal Information will be done reasonably and only for the extent required, users can decide the extent of Personal Information that they choose to provide.
If the user does not choose to provide their Personal Information or does not accept the use of Personal Information for new WAAVE services or features, there is a possibility that the user will not be able to use services or features that require Personal Information.

WAAVE will gather Personal Information for the following purposes.
1 Personal Information gathered when using a service provided by WAAVE.
WAAVE will ask for the User's name, email address and other Personal Information as required. Because WAAVE utilizes third party services to process the purchase and use of paid services or to send payouts for contents sold, Personal Information will need to be registered according to the policies of each respective payment or payout service. Also when using accounts provided by third party services to login to WAAVE, the Privacy Policy of the respective Third Parties will be active.
2 Personal Information gathered when contacting WAAVE.
When contacting WAAVE, WAAVE will ask for Personal Information to contact the user including name and email address.
3 Personal Information gathered if WAAVE were to have a contest
When registering for a contest held by WAAVE, WAAVE will ask for Personal Information to contact the user including name and email address.
4 Personal Information gathered when registering for a newsletter provided by WAAVE.
When registering for a newsletter provided by WAAVE, WAAVE will ask for Personal Information to contact the user including email address.

3. Usage of Personal Information
WAAVE or the event's organizer will use users' Personal Information for the following purposes.
1 To provide WAAVE's and the event organizer's service in a safe and steady way.
2 For internal reference materials that will be utilized in enhancing the quality of services provided by WAAVE and event organizer.
3 To enhance services provided to users.
4 In order to inform users of special services or new reference materials.
5 In order to contact users as required.
6 In order to conduct surveys on usages patterns or usage environments.
When using Personal Information for purposes other than listed below, the reasons for the use of Personal Information will be stated on this page or elsewhere within WAAVE.

4. Sharing and publishing of Personal Information
WAAVE may entrust the handling of Personal Information to contracted entities as necessary. If WAAVE were to do so, WAAVE will utilize methods such as legal contracts to ensure that the third party manages Personal Information properly.
WAAVE may publish Personal Information in the following circumstances.
1 The user has agreed to the sharing or publishing of his/her Personal Information
2 If the sharing or publishing of Personal Information is required to provide information or services that the user is requesting
3 If the event organizer requires names, email addresses and other personal information for its marketing activities
4 If a formal request is made from public institutions such as a court, police etc.
5 If the actions of the user are in violation of the Terms of Services or guidelines of WAAVE and it is necessary to use Personal Information to protect the rights, assets, services or etc. of WAAVE
6 If it is necessary to publish Personal Information to protect important assets such as users' or the public's life, health, assets etc.
7 If referrals to financial institutions are required in order to process transactions, make payouts or etc.
8 If publishing or providing Personal Information is required under law
9 When selling subsidiaries or divisions for corporate management services (In these circumstances Personal Information will be deemed business assets and will be transferred in line with agreements made in this Privacy Policy)

5. EDM
For those users who have agreed to the Terms of Services WAAVE will send information that WAAVE believes is of value to the users' registered email address. It is also possible to opt out of Direct Mails.

7. Changes or retracting Personal Information
If a user makes a request to confirm or fix any Personal Information, WAAVE will act promptly and appropriately.

8. Security
In order to ensure privacy and security a Member's Personal Information is protected with a password. When the Member's information is transmitted, WAAVE uses SSL (Secure Socket Layer) and encrypts information that has been inputted in order to prevent its loss. However, generally speaking data transmissions over the Internet can not be guaranteed to be 100% secure. WAAVE does take measures to protect the user's Personal Information, but can not guarantee that all information provided by WAAVE is absolutely secure.

9. Liability
WAAVE bears no liability if a third party gains access to Personal Information in the following circumstances.
1 If the WAAVE user has used features or services provided by WAAVE to reveal or share Personal Information with a third party.
2 If the identity of a WAAVE user has been ascertained based on information that the user has inputted into WAAVE.
3 When content containing Personal Information has been uploaded to the site.
4 If the event organizer violates any regulations in the handling of personal information

10. Updates to the Privacy Policy
WAAVE may update the Privacy Policy at any time. If there are any important updates we will post notifications on the WAAVE website.