Your payment failed, let's troubleshoot this together.

WAAVE Checkout, a comprehensive list of things that could have gone wrong.

These are the most common reasons for your payment failure, explore each topic, we hope it helps you complete your payment, and get you WAAVE-ing in no time!

1. Your Phone number format (this affects international users the most)

2. Incorrect billing address

3. Using alternative names for the payment or using a fake phone number

4. Insufficient funds (If you are using a credit card, this might apply to you)

5. Using a Pre-Paid card

6. Your personal spending limit with WAAVE

7. Geographical limitations? Is your US State or Country on the list?

8. Debit vs Credit

9. Bank Fraud Alerts and 2FA requirements

10. VPN

11. Everything is correct and my transaction still fails!

1. Your Phone number format (this affects international users the most)

We see this one a lot! 
If you are not in Canada or the USA you need to find your country in the drop menu to select the correct country code. Here is an example of a Phone number in the UK:

a. Select your country code

b. If your number starts with a ZERO you will most likely need to remove it.

So for example, your local number is: 0712345436  Then your international format phone number is: +44 712345436

2. Incorrect billing address

Our processors rely on accurate information to get approval from your bank to charge your card​ for an order. If the information you give us does not match the information your bank has, the payment will fail

3. Using alternative names for the payment or using a fake phone number

We do loads of fraud control, so real info, really ​matter. We know that sometimes you want to protect your personal info, but you do not have to worry, we protect your information and anonymity. So please make sure all info is real and it matches the info your bank has for your card. 

4. Insufficient funds (If you are using a credit card, this might apply to you)

"Insufficient funds" is more common than you think. When you use your debit card, you might think your salary has cleared but perhaps it did not.
Now, when you are using a credit card you might still have an "insufficient funds" issue, this is because WAAVE's kind of transaction relies on your Cash Advance availability, not necessarily your available credit.
We are adding new processors to lower the occurrence of this issue but if you are blocked on your credit card you can either lower your purchase amount to try to cover the purchase or use a debit card.

5. Using a Pre-Paid card

We can't accept pre-paid cards. Make sure you use a bank-issued debit or credit card

6. Your personal spending limit with WAAVE

We have a maximum amount you can purchase with WAAVE on a single day across different merchants. That is $2500. We suggest you keep your payment under the max and purchase on different days if needed. Your 24hrs might not be our 24hrs depending on where you are located so keep that in mind when you place your second order

7. Geographical limitations? Is your US State or Country on the list?

If you are in the US you need to know that we cannot cover purchases with a billing address in these states: New York and Texas.

If you are outside of the US, these are the countries we CAN process payments from: Algeria (DZ), Argentina (AR), Australia (AU), Austria (AT), Belarus (BY), Belgium (BE), Bolivia (BO), Brazil (BR), Canada (CA), Chile (CL), Colombia (CO), Costa Rica (CR), Cyprus (CY), Czech Republic (CZ), Denmark (DK), Dominican Republic (DO), Estonia (EE), Finland (FI), France (FR), Germany (DE), Great Britain (GB), Greece (GR), Hong Kong (HK), Iceland (IS), India (IN), Indonesia (ID), Ireland (IE), Israel (IL), Italy (IT), Japan (JP), Laos, Latvia (LV), Lithuania (LT), Luxembourg (LU), Malaysia (MY), Mexico (MX), Nepal (NP), New Zealand (NZ), Norway (NO), Paraguay (PY), Peru (PE), Philippines (PH), Poland (PL), Portugal (PT) ,Singapore (SG), Slovakia (SK), Slovenia (SI), South Africa (ZA), South Korea (KR), Spain (ES), Sweden (SE), Switzerland (CH), Tanzania (TZ), Thailand (TH), The Netherlands (NL), Turkey (TR), Vietnam (VN)

 

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8. Debit vs Credit

Because of the kind of transactions we process Debit cards tend to be more reliable. If you are having issues with a credit card and you have reviewed all the pointer on this screen, you might want to try a debit card instead.
We take security very seriously and are compliant and secured as a bank. We do not store any card information we tokenize all your data so we never see or expose card numbers or other sensitive information.

9. Bank Fraud Alerts and 2FA requirements

This one is tricky, but you should know your bank fraud tools and practices. If your bank sends you an SMS or an email to verify the authenticity of your purchase this could be the reason why your order fails. Make sure you approve any incoming bank warnings that relate to your WAAVE Payment. You will see that the description might be from WAAVE or WYRE BUY or a combination of both, but you will recognize the amount so please give your bank a greenlight.

10. VPN

If you are using a VPN you take the risk of the IP being routed to ​a state or country where we do not process payments, this can potentially trigger our fraud red flags and block your payment.

11. Everything is correct and my transaction still fails!

We hope the first 10 pointers solved your problem, but sometimes a particular credit card cannot be used on WAAVE​. 
If your bank rejects Crypto purchases or Quasi Cash transactions we cannot process them at all. 

  • Always try a few cards if you are unable to use your favorite one.

  • We work with multiple processors, they are not all available at the same time, so you might want to try the order a few hours later or the next day.

  • Reach out to Leti via email or through our contact form  You can also chat with BOT and ask for a human if it gets too frustrating

WAAVE Payment troubleshooting - Country