Your payment failed, let's troubleshoot this together.

WAAVE Checkout, a comprehensive list of things that could have gone wrong.

These are the most common reasons for your payment failure, explore each topic, we hope it helps you complete your payment, and get you WAAVE-ing in no time!

1. Your Phone number format (this affects international users the most)

2. Incorrect billing address

3. Using alternative names for the payment or using a fake phone number

4. Insufficient funds (If you are using a credit card, this might apply to you)

5. You are in a country we cannot support

6. Bank Fraud Alerts and 2FA requirements

7. VPN

8. Everything is correct and my transaction still fails!

1. Your Phone number format (this affects international users the most)

We see this one a lot! 
If you are not in Canada or the USA you need to find your country in the drop menu to select the correct country code. Here is an example of a Phone number in the UK:

a. Select your country code

b. If your number starts with a ZERO you will most likely need to remove it.

So for example, your local number is: 0712345436  Then your international format phone number is: +44 712345436

2. Incorrect billing address

Our processors rely on accurate information to get approval from your bank to charge your card​ for an order. If the information you give us does not match the information your bank has, the payment will fail

3. Using alternative names for the payment or using a fake phone number

We do loads of fraud control, so real info, really ​matter. We know that sometimes you want to protect your personal info, but you do not have to worry, we protect your information and anonymity. So please make sure all info is real and it matches the info your bank has for your card. 

4. Insufficient funds (If you are using a credit card, this might apply to you)

"Insufficient funds" is more common than you think. When you use your debit card, you might think your salary has cleared but perhaps it did not.
Now, when you are using a credit card you might still have an "insufficient funds" issue, this is because WAAVE's kind of transaction relies on your Cash Advance availability, not necessarily your available credit.
We are adding new processors to lower the occurrence of this issue but if you are blocked on your credit card you can either lower your purchase amount to try to cover the purchase or use a debit card.

5. You are in a country we cannot support

We currently only accommodate payments from these countries: Australia (AU), Austria (AT), Belgium (BE), Canada (CA), Costa Rica (CR), Denmark (DK), Finland (FI), France (FR), Germany (DE), Great Britain (GB), Greece (GR), Hong Kong (HK), Iceland (IS), Ireland (IE), Israel (IL), Italy (IT), Japan (JP), Luxembourg (LU), Mexico (MX), New Zealand (NZ), Norway (NO), Peru (PE),  Poland (PL), Portugal (PT), Slovakia (SK), Slovenia (SI), South Africa (ZA), Spain (ES), Sweden (SE), Switzerland (CH), The Netherlands (NL)

6. Bank Fraud Alerts and 2FA requirements

This one is tricky, but you should know your bank fraud tools and practices. If your bank sends you an SMS or an email to verify the authenticity of your purchase this could be the reason why your order fails. Make sure you approve any incoming bank warnings that relate to your WAAVE Payment. You will see that the description might be from WAAVE or WYRE BUY or a combination of both, but you will recognize the amount so please give your bank a greenlight.

7. VPN

If you are using a VPN you take the risk of the IP being routed to ​a state or country where we do not process payments, this can potentially trigger our fraud red flags and block your payment.

8. Everything is correct and my transaction still fails!

We hope the first 7 pointers solved your problem, but sometimes a particular credit card cannot be used on WAAVE​. 
If your bank rejects the purchase:

  • Always try a few cards if you are unable to use your favorite one.

  • We work with multiple processors, they are not all available at the same time, so you might want to try the order a few hours later or the next day.

  • Reach out to Leti via email or through our contact form  You can also chat with BOT and ask for a human if it gets too frustrating

WAAVE Payment troubleshooting - Country