Understanding your fees
WAAVE Checkout Fees
WAAVE charges no fees to users when they use WAAVE checkout on third party websites.
The merchant, on the other hand, pays processing fees. This is pretty standard for card processing, unfortunately in our industry, some merchants might pass on these fees to you. We don't like that, and we ask them not to, but we have no control over their decisions.
WAAVEPay Fees
When you WAAVEPay at dispensaries WAAVE has a convenience fee between $0.50-and $3.50. This allows us to support our operations and cover the cost our cannabis pre-paid setup
All payments are in USD, so if your card is not, your bank might charge you an FX fee, this is also out of our control.
When we issue a refund, you will receive 100% of your money back. If you are having issues with a refund you can email us at support@getaave.com
What you see on your statement
You will see the name of the merchant or website on your statement, but sometimes you might only see WAAVE Payments, it really depends on where you are shopping
1. We use many processing partners for different countries and different industries so the description on your statement might vary, but if you see WAAVE on your statement that is an order you placed through our platform. If you have questions about an order you can always reach us through our chat. The bot will guide you to the right person on the WAAVE team to help
2. If you have issues with a past order always contact us first
3. After each order you will get an email from us. This email details your payment, make sure your communications from us don't go to spam. Order confirmation and details will be sent to you by the merchant/website where you place the order.
4. Your transaction history is available in-app so if you don't have it yet please download it, go to "activity" and see all your past transactions. Just make sure you use the same login information you used when you created your WAAVE checkout account.